8fbb Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 8fbb ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "the Player", or "the User") who access or use the services available at 8fbb.io.

8fbb is committed to handling your personal data responsibly and transparently. We recognise that privacy is a fundamental concern for online players, and we have designed our data practices to be proportionate, purposeful, and secure. We collect only the information we genuinely need to deliver a safe, compliant, and high-quality betting and gaming experience.

By registering an account with 8fbb, accessing the platform, or using any of its features, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the 8fbb platform.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and 8fbb.

2 Who We Are

8fbb is an online sports betting and casino gaming platform operated under an international offshore gaming licence. The platform is accessible at 8fbb.io and is designed primarily for adult players aged 21 and above who wish to bet on cricket, football, kabaddi, and other sports, and to play a wide selection of casino games from internationally recognised software providers.

For the purposes of this Privacy Policy, 8fbb acts as the data controller in respect of personal data provided by players during registration, account use, and customer support interactions. Where we engage third-party processors — such as payment providers, KYC verification services, or game studios — those parties act as data processors on our behalf under contractual data processing agreements.

For all privacy-related enquiries, including data rights requests, please contact us using the details provided in Section 17 of this Policy.

3 Data We Collect

The categories of personal data that 8fbb may collect about you are described in the table below. We collect only what is necessary for the stated purpose, and we do not collect sensitive categories of data (such as racial or ethnic origin, political opinions, or health data) unless specifically required for responsible gaming compliance.

4 How We Collect Data

8fbb collects personal data through several distinct channels, depending on the nature of your interaction with the platform:

• Direct Provision: Information you provide when completing the registration form, updating your account profile, submitting identity verification documents, communicating with our support team, or responding to surveys and promotional offers.
• Automated Collection: Technical and usage data collected automatically as you browse and interact with the platform, including data gathered via cookies, session tracking, and server logs. See Section 8 for our full cookie policy.
• Payment Providers: Transaction references and confirmation data received from approved mobile wallet services (bKash, Nagad, Rocket, Upay) when you make deposits or withdrawals. We do not receive or store your full mobile wallet credentials — only the reference identifiers necessary to process and reconcile transactions.
• Third-Party Verification Services: Identity and age verification data received from KYC processing partners during the account verification process. These partners provide confirmation results to 8fbb under confidentiality agreements.
• Game Providers: Aggregate gameplay data (game session results, RTP outcomes) may be shared between 8fbb and licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for purposes of technical reconciliation and dispute resolution.

5 How We Use Your Data

8fbb uses the personal data we collect for the following purposes:

• Account Management: Creating and maintaining your player account, verifying your identity and age, processing your login sessions, and managing account security settings.
• Service Delivery: Processing deposits and withdrawals via approved payment methods, displaying personalised bet history and game recommendations, and providing access to all platform features you are entitled to use.
• Legal and Regulatory Compliance: Conducting KYC and anti-money laundering (AML) checks, responding to lawful requests from regulatory authorities, maintaining transaction records as required under applicable financial regulations, and enforcing our Terms and Conditions.
• Fraud Prevention and Security: Detecting and preventing unauthorised account access, identifying suspicious betting patterns or financial transactions, monitoring for bonus abuse or multi-account activity, and protecting the integrity of the platform.
• Responsible Gaming: Monitoring gameplay data to identify patterns that may indicate problem gambling behaviour, applying player-requested responsible gaming tools (deposit limits, self-exclusion, cool-off periods), and fulfilling our duty of care obligations to players.
• Customer Support: Handling enquiries, processing complaints, resolving disputes regarding bet outcomes or transactions, and following up on account-related requests.
• Product Improvement: Analysing aggregated usage data to identify platform performance issues, improve navigation and game discovery, and develop new features that better serve our Bangladesh player community.
• Marketing Communications: Sending promotional offers, bonus notifications, and news about upcoming cricket events (BPL, IPL, T20 World Cup) or casino promotions — but only where you have opted in to receive such communications. See Section 14 for details on managing your marketing preferences.

8fbb does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where such processing is required to comply with our anti-money laundering or responsible gaming obligations. In those cases, you may request a human review of any automated decision by contacting our support team.

6 Legal Basis for Processing

Where internationally recognised data protection principles require a legal basis for processing personal data, 8fbb relies on the following grounds depending on the purpose of processing:

• Performance of a Contract: Processing that is necessary to create and manage your account, process transactions, and deliver the betting and gaming services you have requested. Without this processing, 8fbb cannot provide the platform to you.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification, AML transaction monitoring, and record-keeping requirements under our offshore gaming licence.
• Legitimate Interests: Processing for fraud prevention, platform security, product improvement, and responsible gaming monitoring — where those interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent at registration or through your account settings. You may withdraw this consent at any time without affecting the availability of your account.

7 Sharing Your Data

8fbb does not sell your personal data to third parties. We share data only where necessary to deliver our services, comply with legal obligations, or protect our platform from fraud. The categories of recipients who may receive your personal data are as follows:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive the transaction references and account identifiers necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for their handling of data within their own systems.
• KYC Verification Partners: Identity document data may be shared with third-party KYC service providers for age and identity verification purposes. These partners are contractually bound to process data only for the specified verification purpose and to maintain appropriate security standards.
• Game Studios and Providers: Aggregate gameplay data (game session IDs, bet amounts, outcomes) may be shared with licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for technical reconciliation, RTP auditing, and dispute resolution purposes.
• IT and Infrastructure Providers: Cloud hosting, database management, and cybersecurity service providers who process data on 8fbb's behalf under data processing agreements that impose equivalent security and confidentiality obligations.
• Legal and Regulatory Authorities: Where required by law, court order, or a request from a competent regulatory authority, 8fbb may disclose personal data. We will, where permitted, notify affected players of such disclosures.
• Business Transfers: In the event of a merger, acquisition, or transfer of all or part of 8fbb's business, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and its data protection implications in advance where practicable.

8 Cookies and Tracking Technologies

8fbb uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, authenticate your login session, remember your preferences, and analyse how players use the site. The categories of cookies we use are described below:

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain your account state, and enable core features such as deposit processing and game loading. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: These collect aggregated, anonymised data about how players navigate the platform — which pages are visited most frequently, where users encounter errors, and how sessions progress from landing to bet placement. This data is used solely to improve platform performance.
• Functional Cookies: These remember your preferences, such as your preferred language setting, last visited game category, and responsible gaming tool settings, so that you do not have to reconfigure them on each visit.
• Marketing Cookies: Where you have opted in to marketing communications, cookies may be used to track which promotions you have engaged with, to prevent the same offer from being displayed repeatedly, and to measure the effectiveness of campaigns. Marketing cookies are not used to build profiles shared with third-party advertisers.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect platform functionality. All other cookie categories can be disabled without preventing you from accessing your account or placing bets, though some personalisation features may be reduced.

9 Data Retention

8fbb retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The general retention periods we apply are as follows:

• Account Data: Retained for the duration of the active account relationship and for a period of five (5) years following permanent account closure, to meet legal record-keeping requirements under our offshore gaming licence and applicable AML regulations.
• Transaction Records: Deposit, withdrawal, and bet records are retained for a minimum of five (5) years following each transaction, in accordance with standard financial record-keeping obligations.
• KYC Verification Documents: Identity documents are retained for the duration of the account relationship and for five (5) years following account closure, or longer if required by a specific regulatory request or ongoing legal matter.
• Support Communications: Customer support correspondence is retained for three (3) years following resolution of the relevant query or dispute.
• Marketing Data: Marketing consent records and campaign engagement data are retained for the duration of the active marketing relationship and for two (2) years following opt-out, to demonstrate compliance with consent requirements.
• Technical and Usage Logs: Server logs and session data are typically retained for twelve (12) months on a rolling basis, unless a specific security or fraud investigation requires extended retention.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual.

10 Data Security

8fbb implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 8fbb platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Password Hashing: Account passwords are stored in hashed form using a strong cryptographic algorithm. 8fbb staff cannot view your password in plain text, and we will never ask you to share your password via email, chat, or phone.
• Access Controls: Access to personal data within 8fbb's internal systems is restricted on a need-to-know basis. Staff members can only access the data necessary to perform their specific job functions, and all access is logged and subject to periodic review.
• Secure Infrastructure: The 8fbb platform is hosted on secure cloud infrastructure with regular security patching, intrusion detection systems, and DDoS mitigation capabilities.
• Fraud Monitoring: Automated systems monitor account activity for patterns consistent with unauthorised access, credential stuffing, or suspicious financial behaviour, with alerts triggering manual review where appropriate.

While 8fbb takes its security obligations seriously, no online system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected players as promptly as practicable and take immediate steps to contain and remediate the breach.

11 International Data Transfers

8fbb operates as an offshore platform, and the personal data we collect may be stored and processed in countries outside Bangladesh. Where data is transferred to, or processed in, a country that does not maintain data protection standards equivalent to internationally recognised principles, 8fbb takes steps to ensure that appropriate safeguards are in place.

These safeguards may include contractual data processing agreements with our service providers that impose equivalent privacy obligations, and technical security measures such as encryption at rest and in transit. By using the 8fbb platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh as described in this Policy.

12 Children's Privacy

The 8fbb platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been registered by or on behalf of a person under 21, we will immediately close that account, delete the associated personal data (subject to any legal retention obligations), and return any real-money deposits to the originating payment method.

If you are a parent or guardian and believe that a minor in your care has registered with 8fbb, please contact us immediately at [email protected]. We take underage access seriously and will investigate and act on all credible reports promptly. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling websites.

13 Your Data Rights

Subject to applicable law and the conditions described in this Policy, you have the following rights in relation to your personal data held by 8fbb:

• Right of Access: You may request a copy of the personal data 8fbb holds about you. We will provide this within a reasonable timeframe following verification of your identity.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where we no longer have a legal basis or legitimate need to retain it. We will honour erasure requests subject to our legal retention obligations under gaming and financial regulations.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to Data Portability: Where technically feasible, you may request an export of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though 8fbb may continue processing where it can demonstrate compelling grounds.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and provide sufficient detail to allow us to identify your account and process your request accurately. We will acknowledge your request within 48 hours and aim to fulfil it within 30 days.

14 Marketing Preferences

8fbb may send you promotional communications — including bonus offers, event-based promotions tied to BPL, IPL, T20 World Cup, and Eid or Pohela Boishakh seasonal campaigns — via SMS or email, but only where you have explicitly opted in to receive such communications during registration or through your account settings.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your 8fbb account settings.
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out".

Withdrawal of marketing consent will not affect your ability to use the platform, place bets, or access your account. It may take up to 5 business days for opt-out requests to take full effect across all communication channels. Please note that even if you opt out of marketing communications, we may still send you essential service messages related to your account — such as security alerts, transaction confirmations, and policy update notices — as these are necessary for the operation of your account rather than promotional in nature.

15 Third-Party Links

The 8fbb platform does not include links to external third-party websites as a matter of policy. However, if you navigate from the platform to any third-party service — such as a mobile wallet provider's own interface — please be aware that those services operate under their own privacy policies, for which 8fbb takes no responsibility. We encourage you to review the privacy policy of any third-party service you use in connection with your 8fbb account.

Game providers whose titles are hosted within the 8fbb casino environment (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may process certain gameplay data within their own systems as part of delivering their licensed game content. This processing is governed by the contractual agreements between 8fbb and those providers and is limited to what is technically necessary for game delivery and reconciliation.

16 Policy Updates

8fbb reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will post a notice on the platform and, where practicable, send a notification to the mobile number or email address associated with your account. The revised Policy will display an updated effective date at the top of the document.

Your continued use of the 8fbb platform following notification of any update to this Policy constitutes your acceptance of the revised terms. If you do not accept a revised Policy, you must stop using the platform and request account closure in accordance with the Terms and Conditions. We recommend reviewing this page periodically to stay informed about how we handle your personal data.

17 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8fbb handles your personal data, please contact us using the details below. All privacy-related communications are handled by our dedicated support team and are treated with strict confidentiality.

• Email: [email protected]
• Subject Line for Data Requests: "Data Rights Request"
• Subject Line for Privacy Complaints: "Privacy Complaint"
• Response Target: Acknowledgement within 48 hours; full response within 30 days
• Support Hours: 24 hours a day, 7 days a week
• Language: English

We take all privacy concerns seriously and will investigate every complaint thoroughly. Where we are unable to resolve a complaint to your satisfaction, we will explain the reasons for our decision and advise you of any further steps available to you.